Volume 3, Issue 25
đź•‘ 25 minute read
As previously announced, beginning July 1, updates to three key forms will go live to support a smoother guest experience:
Join us on Wednesday, July 23 at 1 PM for key system updates, upcoming initiatives, and a Q&A with the Executive Leadership Team.
This regulation goes into effect July 14th by the FTC, we will enforce it via
Zenoti on the 14th as well.
Note: This rule changed within the final 48 hours prior to the May
compliance date. Please watch for communication in case the timeline
shifts again.
Key Resources:
Quick access to essential tools, updates, and resources that support daily operations and keep your team aligned.
At Hand & Stone, we believe every visit is an opportunity to deliver more than just a service, it’s a chance to create the best hour of someone’s month.
We’re launching a new spotlight initiative to celebrate those moments where you or your team went above and beyond to surprise, delight, and truly elevate the guest experience.
We welcome multiple submissions; keep the stories coming as they happen. Standout moments will be featured in upcoming newsletters to inspire and energize teams across the brand.
Let’s raise the bar together, one amazing hour at a time.
Whether it was a thoughtful gesture, a seamless recovery, or an unexpected touch that made a guest's day, we want to hear about it.
Share Your Story Are you ready to showcase your team's customer service brilliance? Use the form below to submit a screenshot of your glowing SMG comment for a chance to have it featured in the Weekly Newsletter.